The Inventory Status by Product Category Report is definitely a subject-based table.
The data is sort by different product category: children, hybird, leisure, mtn and roads. The data will only appear one time in the report to reduce redundance and duplication. Its therefore shows a clear picture to the viewer on the inventory status.
The status report also accommodate the data processing and reporting needs. The report has coloum in product name, company name, selling price, qty on hand, recorder level. These are the major information that the management need to know for decision making. Qty on hand and reorder level shows whether the company need to recoder or not in the near future.
2009年6月23日 星期二
2009年6月21日 星期日
Question 4
Effective example: Open Rice (http://www.openrice.com/)
Open rice is a commonly used website for people to search for a eating place. It cover most of the restaurant in Hong Kong and also provide restaurant info in Macau and Shenzhen. It is user friendly and convenient to use.
You can search the restaurant by type of food which is catergorised by country, restaurant type, food type, speciality; location; level of spending or just type the keyword to search for the restaurant. It provide the info of the restaurant: address, phone no., spending level, how many people is satisfied or not satified of the restaurant. People can comment on the restaurant according to their food, environment, services and hygiene. The website select 10 best restaurant every month. Therefore, people can review the critics before they visit the restaurant, we will know what is the best selling food, how much they are going to spend, or if there is too many bad comment, we can simply turn to other restaurant. There is seasonal highlight on food and restaurant.
Coupon: offer on-line coupon of different restaurant, just print out the coupon in the website, you can get the discount. News on credit card discount, there will be discount if you use Citibank credit card to pay the bill in certain restaurant.
Blog, people exchange info on food, restaurant.
Mobile version, iPhone App, Gadget: seach by mobile phone: input your location, the searh result will show all the restaurant close to you will map showing how you can get there.
Ineffective example: Eway Management Consulting Co (http://www.eway.hk/)
This website is not organised and bad graphic presentation, all the link is failed to link to the correct page. The web page is making people confuse and just can't get any idea on what business the company is doing by just viewing their website.
The company should put more effort to build their website, improve and organise the graphic presentation, correct the linkage.
Open rice is a commonly used website for people to search for a eating place. It cover most of the restaurant in Hong Kong and also provide restaurant info in Macau and Shenzhen. It is user friendly and convenient to use.
You can search the restaurant by type of food which is catergorised by country, restaurant type, food type, speciality; location; level of spending or just type the keyword to search for the restaurant. It provide the info of the restaurant: address, phone no., spending level, how many people is satisfied or not satified of the restaurant. People can comment on the restaurant according to their food, environment, services and hygiene. The website select 10 best restaurant every month. Therefore, people can review the critics before they visit the restaurant, we will know what is the best selling food, how much they are going to spend, or if there is too many bad comment, we can simply turn to other restaurant. There is seasonal highlight on food and restaurant.
Coupon: offer on-line coupon of different restaurant, just print out the coupon in the website, you can get the discount. News on credit card discount, there will be discount if you use Citibank credit card to pay the bill in certain restaurant.
Blog, people exchange info on food, restaurant.
Mobile version, iPhone App, Gadget: seach by mobile phone: input your location, the searh result will show all the restaurant close to you will map showing how you can get there.
Ineffective example: Eway Management Consulting Co (http://www.eway.hk/)
This website is not organised and bad graphic presentation, all the link is failed to link to the correct page. The web page is making people confuse and just can't get any idea on what business the company is doing by just viewing their website.
The company should put more effort to build their website, improve and organise the graphic presentation, correct the linkage.
- Introduce the company by company background;
- introduce company service in an organise way;
- provide update news of the industry;
- elaborate on the course, how the couse is designed;
- introduce tuitor by tuitor's backgroud and academic level and working experience;
- post article on good comment from the client;
- online inquiry or instant live chart to interact with client and answer their enquiry immediately
2009年5月30日 星期六
Question 3
1.
(a) Customer's name, flight no. , class, depart location, arrival location
(b) the accumulated mileage
(c) Seat no.
2.Business benefit of using CRM:
- Increased customer satifsfaction
- Reduced direct-marketing costs
- More effective Marketing
- Lower costs for customer acquisition/retention
- Increased sales revenue
- Lower churn rate
CRM can captures and combines customer data from all over the organization, so that it can be analyzed and the results can be distributed to different people, systems and touch points.
By using a single software pacakge and a centralized database, CRM can provide data and analytical tool about customer, for example:
-how much each customer expected to spend on our products over his or her lifetime.
-identify the most loyal customers.
-identify the most profitable customers.
-What are the most profitable customers like? How can we find more customers like them?
-Find out what sort of product and services that the profitable customers want to buy.
The CRM software packages can also help sales staff increase their productivity; assign and manage cusotmer service requests; manage marketing campaigns and analyze the results and identifies opportunities for cross-selling, up-selling and product bundling.
(a) Customer's name, flight no. , class, depart location, arrival location
(b) the accumulated mileage
(c) Seat no.
2.Business benefit of using CRM:
- Increased customer satifsfaction
- Reduced direct-marketing costs
- More effective Marketing
- Lower costs for customer acquisition/retention
- Increased sales revenue
- Lower churn rate
CRM can captures and combines customer data from all over the organization, so that it can be analyzed and the results can be distributed to different people, systems and touch points.
By using a single software pacakge and a centralized database, CRM can provide data and analytical tool about customer, for example:
-how much each customer expected to spend on our products over his or her lifetime.
-identify the most loyal customers.
-identify the most profitable customers.
-What are the most profitable customers like? How can we find more customers like them?
-Find out what sort of product and services that the profitable customers want to buy.
The CRM software packages can also help sales staff increase their productivity; assign and manage cusotmer service requests; manage marketing campaigns and analyze the results and identifies opportunities for cross-selling, up-selling and product bundling.
Question 2
1. The Sales department and the Warehouse (Inventory) department are intergrated within the Order-to-Delivery process.
2.
(1) Salesperson access SAP's real time inventory data to confirm the item are in stock.
(2) Salesperson create the sales order, the software automatically alert the warehouse department for same day delivery.
(3) Warehouse department drill down for complete order details, assemble the order by using the Pick and Pack features. Each printer is assigned for a unique serial no. for future tracking. Then print the delivery note and packing slip for shipment
(4) Once the shipment is pick up carrier, the software automatically update the order status, so the sale department is updated of the status of the order.
3. ERP software allows a company to automate and integrate the majority of its business process; share common data and practices across the enterprise; allow the same date to be used by multiple functions and business processes; produce and access information in a real-time environment.
When a business is growing and expanding, more people and department will work for the company, for example: Manufacturing, Marketing, Sales, Finance and accounting, human resources. The communication among different department will be difficult by using different software and time consuming as with non-intergrated data, the data will have differenct meanings and inconsistent data definitions. ERP softward can help to solve the above problem.
Today, many company are having on-line ecommerce business, if the company is considering to go online and remain competitive in the industry, an ERP software is a must for the company to access information in a real-time environment.
2.
(1) Salesperson access SAP's real time inventory data to confirm the item are in stock.
(2) Salesperson create the sales order, the software automatically alert the warehouse department for same day delivery.
(3) Warehouse department drill down for complete order details, assemble the order by using the Pick and Pack features. Each printer is assigned for a unique serial no. for future tracking. Then print the delivery note and packing slip for shipment
(4) Once the shipment is pick up carrier, the software automatically update the order status, so the sale department is updated of the status of the order.
3. ERP software allows a company to automate and integrate the majority of its business process; share common data and practices across the enterprise; allow the same date to be used by multiple functions and business processes; produce and access information in a real-time environment.
When a business is growing and expanding, more people and department will work for the company, for example: Manufacturing, Marketing, Sales, Finance and accounting, human resources. The communication among different department will be difficult by using different software and time consuming as with non-intergrated data, the data will have differenct meanings and inconsistent data definitions. ERP softward can help to solve the above problem.
Today, many company are having on-line ecommerce business, if the company is considering to go online and remain competitive in the industry, an ERP software is a must for the company to access information in a real-time environment.
Question 1
In today's business, to delivery their document or product on time is a crucial element for a company to achieve success.
Among the serveral logistic company in Hong Kong, DHL is one of the leader and is still going strong. One of the reason of their success will be their advanced IT system which help them to achieving operational excellence and ensuring survival.
Their web-site provide interactive on-line solutions to make shipping with DHL as easy as possible. Open an account, book a pick-up, prepare shipping documents, track shipments, access trade and customs information.
Their 'eSolutions' presents the range of on-line, desktop, mobile and eSupply Chain tools that we have created to help ease the way through each step of the distribution process. DHL eSolutions streamline your shipping process, reduce administrative costs.
Since many of the competitors in the industry is also using the same kind of advanced IT system, DHL has to keep updating their IT system in order to maintain their leading position in the industry and ensuring their survival.
Among the serveral logistic company in Hong Kong, DHL is one of the leader and is still going strong. One of the reason of their success will be their advanced IT system which help them to achieving operational excellence and ensuring survival.
Their web-site provide interactive on-line solutions to make shipping with DHL as easy as possible. Open an account, book a pick-up, prepare shipping documents, track shipments, access trade and customs information.
Their 'eSolutions' presents the range of on-line, desktop, mobile and eSupply Chain tools that we have created to help ease the way through each step of the distribution process. DHL eSolutions streamline your shipping process, reduce administrative costs.
Since many of the competitors in the industry is also using the same kind of advanced IT system, DHL has to keep updating their IT system in order to maintain their leading position in the industry and ensuring their survival.
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